Network Support Specialist

Candidate must be a US citizen.

 

Job Description:

This position requires that the candidate be able to dynamically multitask across numerous issues and clients in a high pressure SLA driven environment. Candidate must be time flexible as the team provides 7x24 client support, so schedules can provide day, night, and/or weekend coverage.
The successful candidate MUST have demonstrable Data-Networking knowledge and experience to include Cisco Routers, TCP/IP, and Circuit troubleshooting. This is a requirement for this position. Candidate must be a US citizen.


Required skills:

-Basic WAN troubleshooting/problem determination. ( Frame Relay, ISDN, ATM, and Private Line)
-LAN troubleshooting/problem determination. (Ethernet, VTP, Token Ring, HSRP)

-Advanced knowledge of Cisco Router troubleshooting/problem determination and maintenance.

-Excellent understanding of routing and routing protocols.
(EIGRP, OSPF, BGP, ect)

-Advanced understanding of TCP/IP.

-Unix user skills.

Desired Skills:

-Juniper Router troubleshooting and problem determination

-MPLS experience

-Cisco Wan Switching (IGX/BPX) troubleshooting and problem
determination.

Highly Desired:

-Cisco Multi-Layer Switching troubleshooting/problem determination

-Shell scripting


Desired Certifications are (but not limited to):

-Cisco Certifications 

Additional Requirements:
1) Customer Interface Experience
2) Netwrok Management Experience

3) WAN/LAN Troubleshooting
4) Cisco Router Experience
5) Routing Protocols
6) TCP/IP Understanding
7) Unix Experience
8) Cisco Certifications -  Desired 
9) Juniper Router Experience - Desired 
10) MPLS Experience Intermediate  - Desired