Headend Supervisor

Department Technical Operations Job Summary Responsible for the supervision of hardware and software for system controllers. Maintain integrity of forward and reverse network.

Essential Functions of the position
Supervise operations between system controllers and billing computer interface; maintain event schedules and complete daily data base backups on system controllers Maintain controller channel lineups and on screen messages for converters; manage PPV collection schedules for two-way plant Monitor and report non-responding converters; support converter initialization process as needed Compile and generate system controller reports for converters; monitor controller data for converters through converter diagnostics Support data interface between billing computers and system controllers Support new product launches; add new service channel tags and software configuration changes as needed Ensure PPV events are loaded to system encoders in a timely manner; monitor controller activity during major PPV events Perform other duties as requested by supervisor

Working Conditions
Exposure to occasional extreme weather conditions Exposure to dust Exposure to moderate noise levels Office environment

Preferred Qualifications
Ability to adhere to Local, Federal regulations and Company policies Ability to communicate orally and in writing in a clear and straightforward manner Ability to prioritize and organize effectively Ability to use RF meters and spectrum analyzers Knowledge of cable television products and services Knowledge of data communications Knowledge of multiple one and two way addressable converter technology Knowledge of UNIX operating system Proficient knowledge of computer hardware and software Vision ability: close vision, peripheral vision, and ability to adjust focus

Education
Bachelor's degree in computer science or electronics or equivalent experience

Related Work Experience
Maintenance or headend experience
Supervisory experience

Certifications and/or Licenses