Sr. Associate Shop Tech

Position Profile

This is a post entry-level shop position. Demonstrates appropriate technical skills for the repair and service of designated equipment. Completes all required administrative tasks in accurate & timely manner. Able to accomplish assigned projects with very minimal supervision.
Job Duties and Responsibilities

Meets/exceeds expectations on all assignments.

Meets appropriate productivity/quality standards relative to assigned job responsibility as outlined by manager.
Class Room Training


Complete certified training, from the previous grade level. Successfully complete, certified training on (2) Segment 4 & 5 Digital products And IKON Basic Connectivity Or -Canon Color Connectivity

Quest or RICOH Color Oasis & completed certified training on mid to low end Color products.

Under close supervision of Shop Manager, follows company training programs, policies, procedures and guidelines.

Demonstrates appropriate technical skills for the set-up, repair, servicing and rebuild of designated equipment.
Manages/completes assigned responsibilities


Receives direction and performs assignments relative to the set-up, repair, rebuild and servicing of office equipment including, but not limited to, copiers, printers and facsimile machines in shop facility.

Maintains clean and organized workspace.

Responsible for maintenance and safekeeping of assigned company property.

Completes all required administrative tasks in an accurate and timely manner.

Demonstrates good work habits and observes all safety rules.

Demonstrates Technical Expertise:

Set-up and demo prep all assigned equipment and perform full operational checks making all necessary adjustments.

Rebuild equipment using standard rebuild process.

Analyze and troubleshoot equipment failures to determine necessary corrective action.
Customer Service


Demonstrates the ability to work cooperatively with others in the production area and provide quality customer service to other employees and external customers.

Provides technical assistance to less experienced technicians.

Understands and utilizes problem escalation procedure.

Represents IKON in a professional manner at all times including personal customer contact, written communication, and conversation.

Is a positive and contributing team member.

Performs other duties as assigned.
Financial Responsibility

Quality of work can have direct influence on customer purchase decision.
In addition, poor workhabits can result in equipment damage and unnecessary parts replacements.
Qualifications (Education, Experience and Certifications)

Requires basic technical knowledge (mechanics, electrical circuitry, electronics and basic computer literacy) typically gained through completion of two years of technical school

Related office products experience

Demonstrated mastery of all Associate Shop Technician (Grade 4) competencies.

Apply On-Line Link