Operations Manager

 Operations Manager

 

The Opportunity

 

Reporting to the President, the person selected will be responsible for the daily travel agency and technical operations of Brownell Travel.

 

The Firm



Brownell is a company with a rich 119-year history in the travel industry.  The company currently boasts approximately 100 employees and independent contractors, and $50 million in annual sales.  Brownell and Sterling services include Leisure Travel, Meeting Planning and Incentives, Group Tours, and a full service Host Agency program for Independent Travel Consultants. Many Brownell agents are destination specialists to various areas of the world, and are recognized as among the industry’s top professionals.

 

Brownell carries on the tradition of serving travelers needs with experienced consultants, personal service, attention to details and a guarantee of receiving the best value for money spent. The company maintains a firm commitment to professional development and education of staff in this dynamic industry. Brownell continually updates services and technology to be at the cutting edge of the latest trends in travel.

 

Brownell’s stated mission is to exceed customer expectations of product knowledge and timely service at the best possible value – every time.  Employees have collectively developed a set of Key Standards, Heritage and Traditions, Shared Values, and Unwritten Rules that are part of the impressive culture that defines Brownell.

 

Brownell consultants have been recognized by Conde’ Nast Traveler and Travel and Leisure as among the top travel consultants in the nation.  Brownell also has a strategic relationship with BCD Travel (3rd largest corporate travel company in the United States), and is an affiliate of Virtuoso, Specialists in the Art of Travel, the world's largest luxury leisure travel association.  In addition, Ritz Carlton, Four Seasons Hotels and Abercrombie and Kent together with numerous cruise lines recognize Brownell as a top producing agency. 

 Primary Responsibilities

 

The Director of Operations will have responsibilities as follows:

 

· Managing the daily operations of the Birmingham office

· Supervise a current staff of 4, responsible for:

o  Airline reservations for groups and leisure

o  Sabre Support

o  Ticketing

o  Distribution/mail

o  Wide area network

o  Voice/data

o  Training and new employee orientation

 

 Candidate Background

 

Qualifications and experience required in the successful candidate include the following:

 

·  Minimum of 5 years experience in travel

·  Experienced in booking complex international airline reservations

·  Minimum of 3 years experience in supervising staff

·  Knowledge of Sabre

·  Able to perform all of the items stated above under Primary Responsibilities

·  Knowledge of ClientBasePlus will be a strong plus

·  Must be comfortable working with multiple points of contact, experienced in maintaining an agenda while managing a number of constituents (managers, agents and vendors) and working with a variety of personalities

 Personal and Professional Traits

 

Organized

Positive

Practical

Problem solver

Excellent communicator

Task oriented

Quick learner

Resourceful

Multi-tasking

High integrity and honesty

High ethics

 

 

Location

 

Birmingham, Alabama

 

Compensation

 

Competitive salary and benefits