Claims Assistant

As a Claim Assistant, you are accountable for:

• Communicating and collaborating with adjusters to provide claims support during the claim file process, which includes modifying claim data
• Researching, obtaining, and documenting claim information to ensure the level of service provided to our customers meets/exceeds expectations
• Successfully navigating the Claims Workstation to answer customer inquiries and accurately document pertinent situations
• Processing claim tasks to include loss/expense payments within authority (e.g., Enterprise, Corvel, IA, etc.)
• Processing financial transactions within internal audit and departmental guidelines (e.g., stop pays, reissues; payment transfers, etc.)
• Managing claim file maintenance to include closings, transfers, splits, claim file audit pulls, etc.
• Processing correspondence (e.g., titles to salvage yards, power of attorney forms, etc.)
• Creating and maintaining technical and production logs
• Processing total loss salvage proceeds (CRA) and owner-retained total loss closings
• Arranging total loss vehicle pickups via Internet or phone
• Effectively managing Task Assistant buckets within established time frames
• Efficiently researching claim issues to determine appropriate action
• Recognizing, prioritizing and escalating severe claims according to escalation guidelines
• Assisting with special projects as required/requested
• Demonstrating a technical proficiency with all computer systems necessary for the efficient management of daily tasks
•As needed:
1. Courteously and promptly answering calls received in the OSD Service Center from insureds, claimants, agents and any other parties and gathering the necessary information in a timely manner - accurately enter the first notice of loss information into the IRIS application, identifying those claims that require immediate adjuster or supervisor attention
2. Responding to status and inquiry calls from customers regarding policy and coverage information within authority - appropriately transferring calls without inconveniencing the customer
3. Performing data entry of faxed and Agency eLoss claims, to include most lines of business and loss types, with minimal supervision

Knowledge, Skills and Abilities

• Solid knowledge of Loss Services and Call Center functions, theories and practices preferred
• Demonstrated technical expertise and product specific knowledge
• Strong time management skills
• Ability to prioritize work
• Knowledge and skills in results orientation
• Demonstrated strength in written and verbal communication skills. Ability to effectively interact with all levels of internal and external business partners
• Excellent verbal and written communication skills
• Knowledge of Microsoft Office Suite, as well as other business-related software and claim task processing

Education and Experience

• High school diploma


Apply online at: http://www.chubb.apply2jobs.com/, reference Requisition 2815