Appraisal Manager (Phoenix, AZ - East Valley)

Summary: The Appraisal Manager will be responsible for management of a team of Desk Appraisers and Field Appraisers, their workload adjustments and job performance including, estimating, customer service skills, and time management. Other duties will include providing technical support and training to appraisal staff as well as completing re-inspections of vehicle repairs completed in E-Star facilities.



 

Job Responsibilities:




Management of Appraiser dispatch process




Responsible for overall quality appraisal handling




Manage E-Star program including repair facilities, tracking results, and ensuring quality control




Ensures proper maintenance of fleet vehicles




Ensures proper training for the ongoing development of Appraisal staff




Monitors and reports unit performance against established metrics standards




Work closely with Appraisal staff to ensure fair, accurate, and timely settlements of material damage

 



  Claims


Assists in the interviewing and hiring of claims staff




Keeps current on state/territory regulations and issues as well as industry activity and trends

 





Qualifications:




Bachelors degree and/or equivalent work experience is required




Minimum of 5 years automobile property and casualty claims experience is required




Prior auto claims management experience




Excellent verbal, written, and overall people management skills




Strong analytical skills




Organizational and multi-tasking abilities




Proven leadership ability




Extensive knowledge in all areas of claims handling




Prior auto claims management experience is required




Solid computer skills and use with MS Office Products

 

If you'd like to be a part of a team that is revolutionizing the way people think about insurance, please submit your resume to us by clicking on the following link: