Resort Assistant Manager - Overgaard, AZ

POSITION SUMMARY:   Supports general resort operations by assisting with the management of all resort functional areas and by maintaining resort quality standards.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

Include percentage of time spent on each duty/responsibility and categorize from highest to lowest percentage. This is not inclusive of all duties, just the essential functions of the position. Other duties may be assigned.

 

60% Oversees the daily operation of all resort departments including, but not limited to: Front Desk, Housekeeping and Maintenance.

10% Produces relevant weekly, monthly and quarterly reports as directed by the Resort Manager.

10% Hires, trains, develops, disciplines, terminates resort staff.

10% Monitors and systematically enhances levels of guest service by designing and implementing related initiatives.

10% Establishes, maintains and complies with company standards, policies and procedures.

 

SUPERVISORY REQUIREMENTS:

 

Manages 3 subordinate supervisors who supervise a total of 10 — 20 resort employees in Housekeeping, Maintenance and Front Desk. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work: appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.




EDUCATION AND/OR EXPERIENCE:

 

Indicate minimum requirements necessary for this position.
High School diploma
3 years related industry experience with 1 year previous supervisory experience required with High School diploma or 1 year related industry experience including 1 year previous supervisory experience with BA/BS degree.

 

SKILLS AND ABILITIES:

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a representative of the knowledge, skills, and/or abilities necessary to perform these duties successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals.
Ability to write routine reports and correspondence.
Ability to effectively present ideas before groups and individuals.
Ability to give high priority to customer service.
Ability to solve practical problems and deal with a variety of concrete variables.
Ability to interpret a variety of instructions furnished in oral, written, diagram or schedule form.
Personal computing skills.

 

LICENSES, CERTIFICATES AND REGISTRATIONS:

 

Drivers license

 

PHYSICAL DEMANDS:

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Grasp, handle or feel objects, tools or controls
Talk and hear
Frequent standing, walking and sitting
Reaching, stooping, kneeling and crouching
Lift and or move up to 10 pounds
Close vision, peripheral vision and the ability to adjust focus.

 

WORK ENVIRONMENT:
Indoors in normal office environment with little exposure to excessive noise, dust, fumes, vibrations and temperature changes at least fifty percent (50%) of the time.
Outdoors, exposed to potential temperature extremes of heat and/or cold at least twenty-five percent (25%) of the time.
Frequent computer use at workstation up to two hours at a time.
Frequently work at fast pace with unscheduled interruptions.
Responsibilities frequently require an adjusted work schedule, evenings, weekends and holidays to meet resort operating demands.
Exposure to excessive noise from equipment such as washers and dryers, pumps and compressors.