Patient Financial Services Supervisor

Overview : Fairbanks Memorial Hospital/Denali Center (FMH/DC), a non-profit facility, is owned by the Greater Fairbanks Community Hospital Foundation and managed by Banner Health. For more than 30 years, the community has been the backbone of FMH/DC. From the initial investment - equivalent to $100 for every man, woman and child living in Fairbanks - to its continued support over the years, the community has enabled FMH/DC to constantly expand and enhance its technologies and services.

As the primary referral center for residents of Alaska's Interior, FMH/DC strives to promote health throughout the region and reaches out to serve in any way we can. From maternity to cancer treatment, patients can count on the medical help they need.

At the heart of FMH/DC is our highly skilled and compassionate staff. We recruit and retain a team of talented professionals dedicated to serving our community. At FMH/DC, we're keeping our promise to provide patients with the best health care, an expert staff, and the latest technology - while always remembering the importance of a kind word and a caring spirit. After all, our patients are also our neighbors and friends.

FMH/DC is a JCAHO-accredited facility with 162 licensed beds and, on average, a 1-3 nurse-to-patient ratio. FMH/DC is nationally recognized and considered one of the finest hospitals in the U.S. for a community of its size. Founded on a philosophy and passion for meeting community needs, we strive to provide the best possible care to everyone we serve.

Position available:
Full-Time
8:00am-5:00pm
Exempt

Responsibilities :

The Financial Services Supervisor organizes and plans the activities of the Financial Services area, and provides program oversight and support to the Financial Counselors to ensure payment for hospital services. The Financial Services Supervisor interprets hospital and department policies to department staff, analyzes and resolves worker and work problems, and initiates plans to motivate workers and achieve work goals. The Financial Services Supervisor is also actively involved in bankruptcy and estate accounts, and acts as the hospital representative in court cases.

ESSENTIAL FUNCTIONS:

Provides program oversight and coordination of daily activities for Financial Counselors to utilize all available resources to secure payment in full or establish a secure payment plan, to include complete explanation of all payment alternatives which may be available to the patient.

Ensures that all workers are properly trained to perform their jobs; properly oriented to the work environment, policies, and procedures; and have the necessary equipment and supplies to do their work. Ensures policy and procedure manuals are up-to-date.

Reviews appropriate reports and uses data from various electronic systems to produce positive results in both aging status and cash flow. Researches, analyzes, and takes appropriate corrective action with patients, payers, outside collection agencies, and Patient Accounting and Fiscal Service staff to ensure accuracy.

Reviews status of accounts, promptly processes all correspondence and returned mail, and takes appropriate actions to ensure prompt payment of all accounts, including a pre-defined number of collection telephone calls which result in actual patient contact to secure payment arrangements and referrals to outside collection agencies.

Verifies and approves (according to authority limits) completed Financial Assistance Applications. Submits to Director of Patient Accounting, as needed for addition approval.

Processes documents and/or system adjustments related to legal activity for collections, estates, bankruptcy, Sign-On Bonuses and NSF checks. Appears in Small Claims Court as requested by legal counsel.

Qualifications :

This position requires education and training equivalent to a baccalaureate degree in Business Administration, Accounting or Finance, or 5 years experience in a healthcare financial setting. This position requires exemplary communication skills in English, both oral and written, to converse effectively with people, in a clear voice and with clear instructions.

Extensive knowledge in the area of Insurance Billing is required. Must have a firm understanding for State and Federal Law in the areas for Probate, Bankruptcy, Banking Law and Fair Debt Collection Practice Act. In addition the person must be very creative, looking for any and all sources of possible payment for the patient/resident. Banner Health employees are expected to adhere to Banner's service standards and organizational values in all their interactions with Banner patients, other customers, and fellow employees.