Installation and Service Technician

Summary:  Installs and services electronic article surveillance and CCTV equipment in retail stores. 

 

Duties and Responsibilities:

Installs, services, troubleshoots, repairs, and maintains retail product/equipment at customer sites.  Closes service calls via computer after ensuring customer satisfaction.  Maintains parts inventory.  Trains customers in the proper use of equipment installed and/or serviced.  Keeps manager informed of pertinent account information or customer related problem resolution.  Uses laptop computer to receive work orders.  Other duties as required or assigned.

 

Requirements:

Education: High school diploma or equivalent, plus two (2) years of technical school electronics training or military training equivalent. 

 

Experience: Two (2) to four (4) years of experience with demonstrated electronics / mechanical aptitude preferred.  Must be familiar with an oscilloscope. 

 

Skills: Ability to read blue prints and schematic drawings.  Ability to operate hand and power tools.  Ability to operate fleet vehicle in a safe manner at all times.  Ability to communicate and provide excellent customer service.

 

Physical: Ability to stand, squat, kneel, bend, crawl, climb and sit.  Ability to climb a ladder.  Ability to lift 30 – 50 lbs (occasionally overhead).

 

Other: Must have valid driver’s license.  Must satisfactorily complete a background investigation, which includes, but is not limited to, references, representations (written and oral), drug screen, and proof of identity and legal ability to work in the United States.