Service Center Supervisor - Santa Clara, CA

Robert Bosch Tool Corporation, a division of Robert Bosch GmbH, designs,
manufactures and sells world class power tools, rotary tools, and
accessories under the brand names Bosch, Skil, Dremel, RotoZip and
Vermont American. In addition, we offer innovative lawn and garden
products under the Gilmour name.

The Robert Bosch Tool Corporation provides a unique opportunity to work
within a company that is not only diverse in the product it takes to
market but has research, development and manufacturing facilities from
the Atlantic to the Pacific oceans - allowing an associate the
opportunity to work in different fields and locations.

Robert Bosch Tool Corporation is committed to providing our associates
competitive salaries and a wide choice of valuable benefits that allow
them to select the benefits that meet their individual and family needs
and allow for security through all the steps of life... both today and
tomorrow.

 

Job Description:

 

· To manage day-to-day activities of the Regional/Factory Service Center activities to provide best in class after-sale product service. Through strong leadership you will establish continuous improvement processes in developing the associates as well as processes in warehousing, repair, facilities and systems. Support National Field Service Manager in development of the Regional/Factory Service Center annual business plans.

· Warehouse: Manage and control all warehousing activities. Ensure inventory levels, integrity and accountability. Solicit, develop, implement and communicate process changes.

· Showroom/Customer Service: Develop and enhance processes to enhance phone/order entry and counter/showroom sale business. Communicate with Nat’l Customer Care Manager needs and solicit input for direct and indirect customer support development

· Facility: Ensure proper facility management. Procurement of tools and equipment; office, shipping and cleaning supplies as required to meet company image and productivity standards. Ensure all federal and local regulated requirements are met. Communicate product liability claims, complaints or questions to the appropriate department.

· Repair: Establish and communicate productivity standards. Solicit, develop and implement training programs to ensure that repair- turn standards are met.

· Proactively address all staffing needs with National Field Service Manager and Human Resources, i.e. recruitment, development and discipline within each department of the Regional/Factory Service Center.

 

Job Requirements:

 

· Technical Associates degree or equivalent experience or 10 years of equivalent experience

· Bachelor’s Degree in Business Administration preferred

· 3-7 years of Direct Supervisory

· 4 – 6 years After -Sales Service Support in a customer service or warehouse capacity.

 

 

NO PHONE CALLS PLEASE.

Please include salary history.

NO RELOCATION AVAILABLE FOR THIS POSITION

EOE M/F/D/V
http://www.boschtools.com/

RESPOND HERE! Respond immediately by accessing the following
dedicated online response form which will allow you to cut and paste your
resume. This form will go directly and immediately to the
hiring authority for this position. Access the online response form at:
http://jobs.boschusa.com/JobBoard/resume.asp?PID=30030605