Google: Online Product Support Coordinator, Korean - Mountain View

Online Product Support Coordinator, Korean - Mountain View

This position is based in Mountain View, CA.

We have an immediate need for energetic team-players to help us manage our relationship with customers of Google's free products and services. The ideal candidate will have a passion for Google and a commitment to providing customers with the best possible experience. This person will act as the primary point of contact for our users worldwide and will work with Google's product, engineering and marketing teams to share customer feedback. An Online Product Support Coordinator will be immersed in Google's fast-paced environment and will be expected to proactively contribute suggestions about how to make the group as productive as possible.

Responsibilities:
Respond to user email inquiries.
Communicate user feedback to engineering and product teams.
Troubleshoot technical problems and escalate bug reports.
Monitor customer feedback and product performance.

Requirements:
BA/BS or equivalent
Strong attention to detail.
Ability to complete large volumes of work quickly.
Exceptional oral and written communication skills.
Significant problem solving and analytical abilities.
Capacity to thrive in an extremely fast paced environment.
Written fluency in Korean.
Proven track record of exceptional performance, high productivity and meeting deadlines.
Ability to work cooperatively and proactively with staff inside and outside of the department.


For immediate consideration, please apply HERE.



About Google:
Google's innovative search technologies connect millions of people around the world with information every day. Founded in 1998 by Stanford Ph.D. students Larry Page and Sergey Brin, Google today is a top web property in all major global markets. Google's targeted advertising program, which is the largest and fastest growing in the industry, provides businesses of all sizes with measurable results, while enhancing the overall web experience for users. Google is headquartered in Silicon Valley with offices throughout North America, Europe, and Asia. For more information, visit www.google.com.


Google is an Equal Employment Opportunity/Affirmative Action Employer



To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees or any other company location. Google is not responsible for any fees related to unsolicited resumes.