Customer Care Manager - Outsourced Call Center Management for Entrepreneurial Company

Customer Care Manager - Outsourced Call Center Management for Entrepreneurial Company




With the upcoming launch of a hot new wireless GPS-based location product, one of the most critical positions at Wherify Wireless is going to be our Customer Care Manager. This is an excellent time to join the leading developer of patented wireless location products and services, and take center stage running our outsourced customer care center. Make yourself a hot commodity in the marketplace by joining our team and working on cutting edge technology in an entrepreneurial and collaborative environment. Keep your fingers on the pulse of our most important resource - our customers - while enjoying the benefits of our commitment to an enjoyable working environment including ping-pong and pool tables, a putting green, and a catered weekly lunch.


Wherify Wireless is the leading location services provider dedicated to making the world a safer place and preventing loss by pioneering the convergence of state-of-the-art enhanced global positioning, wireless communications and other technologies that empower people and businesses with the ability to locate loved ones or personal property whenever and wherever needed. Wherify Wireless, Inc. has put together an executive management team that represents more than 150 years of proven track records and successful business operation management from leading companies across the nation. With their combined talents, Wherify Wireless is poised to become one of the world's leading providers of location-based services.


As the Customer Care Manager working in our Redwood Shores, California, office, you will work directly with the Director of Customer Care to create, implement, and manage all aspects of our outsourced call center. Prior experience working with an outsourced call center will be crucial as you monitor all activities including call speed and efficiency, billing issues, daily reporting, and any outstanding exceptions that arise. A familiarity with business process methodologies, such as Six Sigma or ISO, will be helpful as you establish best practice procedures and metrics and apply them to your team. Your exceptional communication skills will benefit you in managing and mentoring internal employees, while your desire to take the initiative and increase your professional repertoire will allow you to maintain a current knowledge and understanding of industry trends, regulations, and new developments. Success will be measured by the proficiency of the call center reps, the efficiency of the overall operation, and most importantly customer satisfaction. This position will lead to a challenging and rewarding career with a company on the verge of greatness.


All applications for this position are accepted via our online interview system, managed by Accolo. You can begin the interview process or REFER someone you know by going to this link: http://jobs.accolo.com/6953


Once you have completed the interview, your information will be sent directly to the hiring manager for decisions on the next steps. Regardless of the outcome, Wherify Wireless or Accolo will keep you updated as to your status by e-mail or phone.


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