Internal Consulting Analyst

Job Summary: Supports Internal Consultant(s) and Senior Internal Consultant(s) on performance improvement projects by collecting and analyzing business information. Contributes to the development and implementation of projects aimed at building organizational performance and operational success within business units. Supports projects focused on organizational performance improvement, business process redesign, workflow management, process integration and improvement.

 

 

Key Responsibility Areas:

· Conducts research, analyzes data and reports on market trends, government regulations impacting on the business; partners with business units to learn and understand their processes and translate needs into meaningful process improvements; investigates business processes capturing organization performance, capability, output, service, cost and quality; documents business process flows and descriptions, information and technology needs and performance measures; may develop and design databases to track project progress, metrics, and related data; reports on quality metrics and utilizes the information to analyze for root cause and for initiating corrective and/or preventive action; organizes extracted data into meaningful information through the use of computer-based tools; prepares reports which the team and management can use to make timely and accurate decisions about process improvements.

· Develops ongoing measurement metrics and monitoring processes to measure program effectiveness and efficiency for continuous improvement; installs process excellence supports for program governance, project reviews, communications, training, and rewards; plans, designs and implements business unit and organizational performance systems supported by benchmarking, cost analysis, business cases and other criteria.

· Identifies and eliminates redundancies or duplication of efforts; generates reports that document efficiency improvements, cost reductions and return on investment (ROI); changes the process to correct or eliminate errors and reduce costs at the root cause based on analysis of data relevant to the current process.

· May prepare and analyze detailed business plans for both short- and long-term objectives covering pros and cons, impact on profit and loss, and ROI as they relate to corporate objectives.

· Under the direction of the Internal Consultant(s) and/or Senior Internal Consultant(s), may lead or facilitate team-based improvement projects; serve as facilitator during process improvement meetings.

· May develop service-level agreements with business units and measure the impact of service against expectations.

 

 

Working Conditions:

Works within an office environment with minimal travel required; level II IT security clearance.

 

 

Employment Standards:

This level of Internal Consulting associate works as a team member in researching, analyzing and producing business unit data; exercises independent judgment within learned professional concepts and principles to develop approaches and solve moderate organizational performance issues; provides data extraction, analysis, and management reports; works on existing tools and/or web-based tools; provides guidance to other group(s) in process improvement; work has low impact, works on systems that are mature, interactions normally involve matters between functional areas in the same department.

 

 

Education and Experience:

Bachelor’s Degree in Business, Management Information Systems, Statistics, Healthcare Administration or related area of study strongly preferred with experience in healthcare delivery, manage care, medical management or financial involving business modeling development and analysis, data management, statistical analysis, report design and presentation; demonstrated proficiency in use of database software, Excel and other statistical tools; experience working with quality programs, such as Six Sigma is desirable.

 

 

Knowledge, Skills and Abilities:

· Knowledge of the practices and current issues of healthcare/managed care, its markets and customers, and its economic, business and legislative environment.

· Ability to manage and prioritize multiple tasks and projects efficiently and effectively.

· Ability to effectively interact and maintain effective working relationships with all levels of staff within TriWest as well as with external organizations; ability to build productive working relationships to develop resources and general business knowledge.

· Demonstrate skill in attention to detail and accuracy with data.

· Ability to manage and prioritize multiple tasks and projects efficiently and effectively.

· Excellent written and verbal communication skills, with demonstrated ability to translate complex subject-matter data into concise narrative for a diverse audience.

· Ability to exercise sound judgment and work independently.

· Strong statistical, analytical and problem solving skills.

· Knowledge of Microsoft Office applications (i.e., Project, Excel, Word, PowerPoint, Access, Visio); basic understanding of various quality tools and models; apply process improvement tools, such as SPC, MSA, FMEA, DOE, Six Sigma and principles to projects.

· Basic understanding of benchmarking practices and techniques.