Merchant Services Sales - Phoenix

Imagine a Fortune 500 company with a real maverick streak. A financial powerhouse poised to redefine its own industry. Yes, Capital One has moved into the world of retail banking! Capital One Financial Corporation is a holding company offering an unmatched range of financial products and services to consumers, small businesses and commercial clients. We're headquartered in McLean, Virginia, with more than 316 locations in Texas and Louisiana - but our ambitions are truly national.

So what does this mean for you? How about the chance to excel in our supportive, team-oriented environment. To be challenged to advance your skills alongside the brightest talent in the business. And to take on important responsibility from day one while building a rewarding career - all with a fast-growing industry leader.

JOB FUNCTION:
This position is the most senior level for a Merchant Services Specialist focused on developing, marketing and selling merchant accounts and bank related products. This position works independently and may supervise administrative staff and/or other Merchant Services Sales Officers and assist in managing their performance to goals.  Provides input into the overall goals, objectives and budgets for Merchant Services.  

REGULAR DUTIES:

DUTIES OF ALL CALLING OFFICERS
Develops and maintains the company's relationships with contacts/customers to maintain and expand business.
Makes regular calls on potential client companies in order to generate high quality merchant services and bank related  business to achieve or exceed specific production goals.
Meeting with customers through personal calling efforts, branch referrals and other contacts to discuss business needs and recommend ways in which the bank can serve their needs.
Maintains up-to-date knowledge of products and pricing in the market served.
Plan the upcoming year's growth through the development of a business plan in alignment with departmental budget.

DUTIES SPECIFIC TO MERCHANT SERVICES

Sells Merchant Services to corporate, retail and small business  customers and prospects within a defined territory.  Assists other less senior Merchant Services Sales employees in their sales efforts.

Coordinating with Commercial and Retail Account Officers, Merchant Advisors schedules and completes calls on existing customers and prospects in order to develop new Merchant Services business.
Prepares and completes sales presentation.
Prepares agreements, implementation documentation and procedures in order to establish new customers on the system.
Performs timely follow-up concerning newly implemented Merchant services to ensure customer is satisfied and/or carefully understands the mechanics of the service.
Meets with Commercial and Retail Account Officers to review their accounts and identify prospective customers for merchant services products.
Working with Marketing, reviews market research data to build prospect lists within industry types or geographic locations.
Actively communicates and coordinates sales strategy with Senior and Executive Management within defined territory.

Resolves operational problems reported by customers in a timely manner (within 24 hours).

Assists Commercial and Retail Account Officers in understanding Merchant Services product risk and ensuring Hibernia National Bank's credit policies are applied throughout the sales cycle.

Receives new product and product enhancement information/ training from Merchant Services’ product staff.

Ensures that Commercial and Retail Account Officers and other bank personnel, as appropriate, are aware of the company's Merchant Services by developing and conducting internal training programs.

Assists in the design of Merchant Services by providing data from the market on strengths and weaknesses of existing services and new product needs not currently met.

Assists the Sales Manager in developing a sales strategy and in setting sales objectives.

Maintains an awareness of trends and new developments in the field of Merchant Services through attendance at trade shows and related seminars.  Participates as speaker at conferences/trade shows and prepares articles for publication in trade journals to ensure name recognition for Capital One. 

Provides monthly activity reports to track sales and revenue growth by market segment.

Other duties as assigned.

Required Skills:
REQUIRED EDUCATION/EXPERIENCE:
College degree required.
8+ years of financial services experience with at least 5 in sales.
2+ years leadership/supervisory experience.
Bank operations experience beneficial.
Merchant Services experience preferred.
Personal computer communications knowledge preferred

REQUIRED SPECIFIC KNOWLEDGE:
Thorough understanding of PC based word processing and spreadsheet software.
Understanding of PC/CRT applications.
Comprehensive knowledge of Merchant Services and bank operations.

REQUIRED SKILLS:
Demonstrated leadership, training and coaching skills
Excellent organizational skills.
Ability to effectively manage time.
Independent and self motivated.
Detail Oriented.
Excellent verbal and written communication skills.
Excellent interpersonal skills.
Excellent customer service skills.
Good analytical skills.
Ability to coordinate and execute numerous different activities concurrently.
Ability to coordinate and follow-up on assigned tasks and work with others.

ESSENTIAL PHYSICAL/MENTAL REQUIREMENTS:
Ability to work under stress and meet deadlines.
Ability to operate a keyboard if required to perform the essential job functions.
Ability to read and interpret a document.
Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions.  If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department an "undue hardship" then the employee must be accommodated; hence, omitting lifting as a physical requirement.



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