Collections Customer Service Representative - CSC Western Region

Welcome to excitement and opportunity. Welcome to Toyota Financial Services (TFS). If you're a motivated individual, then TFS is the destination you've been looking for.

Since 1983, TFS has grown from a small company of eight associates to more than 2800, with over $43 billion in managed assets, serving 2.3 million customers under the Toyota Financial Services and Lexus Financial Services market brands. At TFS, tomorrow means rising to the challenges of a changing marketplace by promoting a high-performance culture that will allow us to develop better solutions, programs, and services for both existing and new customers. Our commitment to delivering extraordinary customer care creates the trust and loyalty that drives our business.

As a Collections Customer Service Representative, you will make your mark by:

Being accountable for accurate and timely handling of all aspects of customer account maintenance and transactions
Retrieving payment history from the system and clearly communicating status to the customer
Analyzing account characteristics and working with customers to resolve their issues, persuade them to bring their account current, and/or recommending appropriate solutions while providing "best in class" customer service
Reviewing customer history and, where appropriate and based on established policies and procedures, waives late charges and grants extensions
Utilizing all collection tools available to maintain delinquencies and losses at or below Customer Service Center objectives
Documenting all activities in a clear and concise manner utilizing the appropriate systems and in accordance with established procedures

Qualifications
TFS is looking for individuals with strong business sense and practical expertise. Successful candidates must have:

B.A./B.S. degree or related work experience preferred
Previous experience in a customer service/call center environment helpful
Working knowledge of Microsoft Office applications (Word, Excel, etc.) and Lotus Notes preferred
Excellent verbal communication and interpersonal skills
Good written communication skills
Self-starter and independent
Team oriented and results driven
Strong organizational skills and attention to details
Attendance and punctuality are essential for this position


Toyota Financial Services rewards both individual and organizational results with well-balanced compensation, benefits and perquisite programs. Our associates, our enthusiasm, and our dedication are the foundation of our success. If you are ready for a new destination, we would like to hear from you. EOE. M/F/D/V.

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