AUTO TECHNICIANS and SERVICE ADVISORS

Greater Birmingham Dodge Chrysler Jeep is looking for additional Automotive Technicians and Service Advisors to keep up with continued growth.

 

TECHNICIANS

 

Job Purpose:

Maintains service operations by inspecting and maintaining vehicles.



Duties:

* Keeps equipment available for use by inspecting and testing vehicles; completing preventive maintenance such as, engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters.



* Maintains vehicle functional condition by listening to operator complaints; conducting inspections; repairing engine failures; repairing mechanical and electrical systems malfunctions; replacing parts and components; repairing body damage.



* Verifies vehicle serviceability by conducting test drives; adjusting controls and systems.



* Complies with state vehicle requirements by testing engine, safety, and combustion control standards.



* Maintains vehicle appearance by cleaning, washing, and painting.



* Maintains vehicle records by recording service and repairs.



* Keeps shop equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.



* Contains costs by using warranty; evaluating service and parts options.



* Keeps supplies ready by inventorying stock; placing orders; verifying receipt.



* Updates job knowledge by participating in educational opportunities; reading technical publications.



* Accomplishes maintenance and organization mission by completing related results as needed.



Skills/Qualifications:

Lifting, Energy Level, Dependability, Persistence, Time Management, Attendance, Independence, Safety Management, Problem Solving, Dealing with Complexity, Analyzing Information

 

For Consideration:

Apply online and follow up with Pat Speece

(205) 853-4444

 

SERVICE ADVISORS

 

Job Purpose:
Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

Duties:
* Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

* Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

* Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

* Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.

* Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.

* Maintains automotive records by recording problems and corrective actions planned.

* Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.

* Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications:
Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management

 

For Consideration:

Apply online and follow up with Pat Speece

(205) 853-4444