Customer Service/Ramp Agents

Customer Service Agents greet and process passengers at the ticket counter, gate area, baggage service area, assist in operations and also perform ramp service duties to include taking personal responsibility for the safety of our customers and every crew member; loading and unloading baggage and cargo; directing aircraft to and from gates; catering and cleaning of aircraft; lavatory service and operating ground equipment.

 

Summary of Qualifications:Belief and support of AirTran Airways' Guiding Principles: Safety, Courtesy, Pride, Teamwork, and Innovation. Demonstrated customer service skills and passion for providing Caring Customer Service. Minimum 2 year recent customer service experience. Positive disposition, professional demeanor, professional appearance. Ability to accept personal responsibility for resolving concerns. Excellent work ethic and demonstrated ability to act with purpose and urgency. Eligibility to work in the United States without sponsorship. Minimum age 18. High school diploma or G.E.D.  Additional education is a plus. Ability to read, write, speak, and understand the English language. Second language is a plus. Excellent communication skills that include speaking to large groups and individual customers. Familiarity with computers and ability to type 25 words per minute. Ability to work any available schedule to include nights, weekends, holidays, and overtime. Ability to work indoors and outdoors with strength and stamina to endure standing for entire shift. Ability to lift 70 pounds repetitively, and to climb, bend, kneel, crawl, and stoop on a frequent basis. Must be able to work in a confined area daily. Successful completion of post-offer pre-employment DOT drug screening. Successful completion of FBI criminal background check. Successfully pass a Human Performance Evaluation Assessment. Ability to provide 10 years of employment, education, unemployment history per FAR 108.33. VALID, non-suspended driver's license with no more than 2 moving violations. Reliable transportation to and from the airport.

 

CANDIDATES MUST APPLY ONLINE AT WWW.AIRTRANJOBS.COM.


 

AirTran Airways is an equal opportunity employer. All Employment practices are conducted without regards to race, color, religion, gender, national origin, citizenship or disability. AirTran Airways maintains a drug-free workplace and complies with Executive Order 11246 on affirmative action; the Rehabilitation Act; and the Vietnam-Era Veterans Readjustment Assistance Act.