Facility Services Service Manager

This position is responsible for the overall management and leadership of the Acciona Facility Services Soft Services Contract for the Royal Jubilee Hospital Patient Care Centre. Manage and oversee three staff including: the Finance and Administration Manager and the two team leaders. Report directly to the AFS International Director in Barcelona Spain and be a key member of AFS team in Canada.
Job Description:
Responsibilities
• Develop, implement and manage the annual service plan and budget for the RJH Facility Services to meet the contract requirements.
• Establish and maintain client service relations with ISL and VIHA.
• Develop reports internally for AFS and also for/to ISL as required by the contract.
• Establish AFS operational presence in Canada.
• Responsible for all financial and operational aspects of soft services operations including the planning, organizing, directing and controlling of all activities within the divisions to ensure that all areas are compliant and maintaining standards of quality of services as required by any applicable provincial or federal law.
• Overall operational control of the Budget, Annual Service Plan and all personnel. Oversee and manage all personnel, including Assistant Managers, Supervisors, if needed, and associates within the departments as well as all operational costs including labour cost, paper cost, chemical costs, direct costs and other expenses incurred within the departments.
• Supervise and delegate responsibilities and duties to others in the departments as needed to maintain operational excellence.
• Ensure that the departments are compliant and meeting the requirements of all local and federal laws and Company standards, policies and procedures relating to all Health and Safety practices.
• Manage the day to day performance of the operations and make continued improvements to service product standards as required.
Essential Functions
• Build Key relationships with ISL, VIHA and HEU.
• Manage AFS FS Operations at the RJH Patient Care centre
• Manage and oversee all employee relations for AFS employees at the RJH PCC
• Achieve operational excellence for the RJH Facility Services Contract

Knowledge, Skills, and Abilities
• In-depth knowledge of Soft Services (SS) delivery, preferably in a Health Care or similar Environment
• In-depth knowledge of OHS requirements.
• In-depth knowledge of Soft Services productivity and best practices.
• In-depth knowledge of Soft Services accreditation requirements and Leed Standards.
• Knowledge of provincial and federal laws/regulations related to SS delivery in a Health care environment.
• Exceptional Interpersonal skills when dealing with clients and Collective Bargaining Agents
• Exceptional communication skills to address concerns, conflicts and ongoing requirements of the AFS Facility Services Agreement
• Advanced skills in leading and working in a unionized environment.
• Excellent leadership and management skills
• Able to handle a fast paced, highly ethical work environment
• Able to make decisions in and independent manner within company and contractual requirements, and with a view for the overall good of the Company and the RJH PCC.
• Able to write/discuss/propose recommendations for improvement.
• Able to write succinct reports and undertake analysis of key performance indicators.

Special Conditions
• Individuals may be required to travel within Canada and elsewhere as directed
• Positions hence individuals may be subject to relocation to projects and offices within Canada and elsewhere according to Acciona resource requirements.
Experience/Qualifications:
• Minimum 3 years of developing and controlling budgets and plans for Facility services in a health care environment
• 3 years experience in managing employees in a unionized environment, with high moral and excellent union management relations
• 3 years of increasing responsibility in a soft services (housekeeping) environment.




Hiring Process:
Email resume to careers@acciona.ca